Welcome to Zero Pest Control (“we”, “us”, “our”). We respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request a quote, or use our pest control services.

1. Who We Are

We provide professional pest control services across the UK. If you have any questions about this notice or your data, contact us at:
info@zeropestcontrol.co.uk or 0800 9552042.

2. Information We Collect

• Personal Information: name, email, phone number, address/postcode, and details about your pest issue when you submit a form, request a quote, or contact us.
• Technical Information: IP address, browser type, device information, pages viewed, and website usage data collected via cookies and similar technologies.
• Communications: emails, messages, and call records relevant to your enquiry or service.

3. How We Use Your Information

• To respond to enquiries, provide quotes, schedule visits, and carry out pest control treatments.
• To operate, maintain, and improve our website and customer experience.
• To send updates or offers where you have explicitly opted in (you may opt out at any time).
• To comply with legal, tax, and regulatory requirements.

We do not sell, rent, or trade your personal information with third parties.

4. Legal Basis for Processing (UK GDPR)

• Contract: when processing is necessary to provide a quote or deliver a service.
• Legitimate Interests: operating and improving our business in a way that does not override your rights.
• Consent: for marketing communications and non-essential cookies.
• Legal Obligation: meeting UK legal and regulatory requirements.

5. Data Sharing

We may share your information with trusted service providers (e.g., website hosting, email systems, IT support). These organisations must keep your data secure and may only use it for the purposes we specify. We may also share data where required by law or to protect our legal rights.

6. Data Retention

• Enquiries/Quotes: up to 12 months.
• Job and invoice records: up to 7 years for tax, accounting, and compliance purposes.

After these periods, we securely delete or anonymise your data.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your data (where applicable).
• Object to or restrict certain types of processing.
• Withdraw consent for marketing at any time.
• Request data portability.
• Lodge a complaint with the ICO: https://ico.org.uk/make-a-complaint/.

To exercise your rights, contact: info@zeropestcontrol.co.uk

8. Cookies

We use cookies to improve website performance, analyse traffic, and enhance user experience. You can manage or disable cookies through your browser settings. For more details, see our
Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or loss. Our website uses SSL/TLS encryption.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any updates will be shown on this page with a new “Last Updated” date.

Contact Us

Zero Pest Control
Email: info@zeropestcontrol.co.uk
Telephone: 0800 9552042
Website: https://zeropestcontrol.co.uk